{"id":1170,"date":"2026-06-09T20:19:47","date_gmt":"2026-06-09T20:19:47","guid":{"rendered":"https:\/\/epgc.com.mx\/?page_id=1170"},"modified":"2026-06-09T20:44:14","modified_gmt":"2026-06-09T20:44:14","slug":"quejas","status":"publish","type":"page","link":"https:\/\/epgc.com.mx\/en\/quejas\/","title":{"rendered":"Quejas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1170\" class=\"elementor elementor-1170\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6954c65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6954c65\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a235ba\" data-id=\"4a235ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b51311d elementor-widget elementor-widget-html\" data-id=\"b51311d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================================\n     Proceso de Atenci\u00f3n de Quejas \u2014 versi\u00f3n detallada\n     Pega este bloque completo en un widget \"HTML\" de Elementor.\n     Todo el CSS y JS est\u00e1 aislado bajo .paqd.\n     ============================================================ -->\n<div class=\"paqd\" role=\"region\" aria-label=\"Proceso detallado de atenci\u00f3n de quejas\">\n  <style>\n    .paqd {\n      --paqd-ink: #16243f;\n      --paqd-accent: #c8102e;\n      --paqd-muted: #5b6577;\n      --paqd-line: #e3e6ec;\n      --paqd-ok: #2e9b5b;\n      --paqd-no: #c8102e;\n\n      box-sizing: border-box;\n      max-width: 980px;\n      margin: 0 auto;\n      padding: 56px 20px;\n      color: var(--paqd-ink);\n      font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto,\n        Helvetica, Arial, sans-serif;\n      -webkit-font-smoothing: antialiased;\n    }\n    .paqd *,\n    .paqd *::before,\n    .paqd *::after { box-sizing: border-box; }\n\n    .paqd__head { text-align: center; margin-bottom: 48px; }\n    .paqd__eyebrow {\n      display: inline-block;\n      font-size: 0.72rem;\n      letter-spacing: 0.18em;\n      text-transform: uppercase;\n      color: var(--paqd-accent);\n      font-weight: 600;\n      margin-bottom: 10px;\n    }\n    .paqd__title {\n      margin: 0 0 14px;\n      font-size: clamp(1.7rem, 4vw, 2.4rem);\n      font-weight: 700;\n      line-height: 1.12;\n      letter-spacing: -0.015em;\n    }\n    .paqd__intro {\n      max-width: 620px;\n      margin: 0 auto;\n      font-size: 1rem;\n      line-height: 1.6;\n      color: var(--paqd-muted);\n    }\n\n    \/* ---- Lista de etapas ---- *\/\n    .paqd__steps {\n      position: relative;\n      display: flex;\n      flex-direction: column;\n      gap: 8px;\n    }\n\n    .paqd__step {\n      display: grid;\n      grid-template-columns: 240px 1fr;\n      gap: 28px;\n      align-items: start;\n      padding: 22px 0;\n      border-top: 1px solid var(--paqd-line);\n      opacity: 0;\n      transform: translateY(16px);\n      transition: opacity 0.6s ease, transform 0.6s ease;\n    }\n    .paqd__step:last-child { border-bottom: 1px solid var(--paqd-line); }\n    .paqd.is-visible .paqd__step { opacity: 1; transform: translateY(0); }\n    .paqd.is-visible .paqd__step:nth-child(2) { transition-delay: 0.1s; }\n    .paqd.is-visible .paqd__step:nth-child(3) { transition-delay: 0.2s; }\n    .paqd.is-visible .paqd__step:nth-child(4) { transition-delay: 0.3s; }\n    .paqd.is-visible .paqd__step:nth-child(5) { transition-delay: 0.4s; }\n\n    \/* etiqueta chevron roja *\/\n    .paqd__tag {\n      display: flex;\n      align-items: center;\n      gap: 12px;\n      background: var(--paqd-accent);\n      color: #fff;\n      padding: 14px 28px 14px 18px;\n      clip-path: polygon(\n        0 0,\n        calc(100% - 16px) 0,\n        100% 50%,\n        calc(100% - 16px) 100%,\n        0 100%\n      );\n    }\n    .paqd__tag-num {\n      flex-shrink: 0;\n      width: 26px;\n      height: 26px;\n      border-radius: 50%;\n      border: 1.5px solid rgba(255, 255, 255, 0.7);\n      display: flex;\n      align-items: center;\n      justify-content: center;\n      font-size: 0.82rem;\n      font-weight: 700;\n    }\n    .paqd__tag-name {\n      font-size: 0.82rem;\n      font-weight: 700;\n      letter-spacing: 0.04em;\n      text-transform: uppercase;\n      line-height: 1.2;\n    }\n\n    .paqd__body p {\n      margin: 0;\n      font-size: 0.97rem;\n      line-height: 1.6;\n      color: var(--paqd-muted);\n    }\n\n    \/* ramas proceda \/ no procede *\/\n    .paqd__branch {\n      display: grid;\n      grid-template-columns: 1fr 1fr;\n      gap: 14px;\n      margin-top: 16px;\n    }\n    .paqd__case {\n      display: flex;\n      gap: 12px;\n      padding: 14px 16px;\n      border-radius: 10px;\n      background: #f6f8fb;\n      border: 1px solid var(--paqd-line);\n    }\n    .paqd__case svg { width: 20px; height: 20px; flex-shrink: 0; margin-top: 2px; }\n    .paqd__case--ok svg { stroke: var(--paqd-ok); }\n    .paqd__case--no svg { stroke: var(--paqd-no); }\n    .paqd__case-title {\n      display: block;\n      font-size: 0.82rem;\n      font-weight: 700;\n      color: var(--paqd-ink);\n      margin-bottom: 3px;\n    }\n    .paqd__case p { font-size: 0.86rem; }\n\n    @media (max-width: 700px) {\n      .paqd__step { grid-template-columns: 1fr; gap: 14px; }\n      .paqd__tag { width: max-content; max-width: 100%; }\n      .paqd__branch { grid-template-columns: 1fr; }\n    }\n\n    \/* ---- Cierre: invitaci\u00f3n al formulario ---- *\/\n    .paqd__form-prompt {\n      display: flex;\n      flex-direction: column;\n      align-items: center;\n      gap: 10px;\n      text-align: center;\n      margin-top: 40px;\n    }\n    .paqd__form-prompt p {\n      margin: 0;\n      font-size: 1.05rem;\n      font-weight: 600;\n      color: var(--paqd-ink);\n    }\n    .paqd__form-prompt svg {\n      width: 24px;\n      height: 24px;\n      stroke: var(--paqd-accent);\n      animation: paqd-bounce 1.6s ease-in-out infinite;\n    }\n    @keyframes paqd-bounce {\n      0%, 100% { transform: translateY(0); }\n      50% { transform: translateY(6px); }\n    }\n\n    @media (prefers-reduced-motion: reduce) {\n      .paqd__step { transition: none !important; opacity: 1; transform: none; }\n      .paqd__form-prompt svg { animation: none; }\n    }\n  <\/style>\n\n  <div class=\"paqd__head\">\n    <span class=\"paqd__eyebrow\">Nuestro proceso<\/span>\n    <h1 class=\"paqd__title\">Proceso de Atenci\u00f3n de Quejas<\/h1>\n    <p class=\"paqd__intro\">\n      Cada queja recibida sigue un procedimiento claro y documentado, desde su\n      recepci\u00f3n hasta el cierre. As\u00ed damos seguimiento puntual a cada caso y\n      mantenemos informada a la persona interesada en todo momento.\n    <\/p>\n  <\/div>\n\n  <div class=\"paqd__steps\">\n    <!-- 1 -->\n    <div class=\"paqd__step\">\n      <div class=\"paqd__tag\">\n        <span class=\"paqd__tag-num\">1<\/span>\n        <span class=\"paqd__tag-name\">Recepci\u00f3n<\/span>\n      <\/div>\n      <div class=\"paqd__body\">\n        <p>\n          EPGC recibe la queja por correo electr\u00f3nico, tel\u00e9fono, en persona o\n          mediante el registro directo en la p\u00e1gina web. En esta etapa se obtiene\n          la informaci\u00f3n b\u00e1sica de la persona interesada: nombre, tel\u00e9fono,\n          detalles de la queja, fecha, etc.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 2 -->\n    <div class=\"paqd__step\">\n      <div class=\"paqd__tag\">\n        <span class=\"paqd__tag-num\">2<\/span>\n        <span class=\"paqd__tag-name\">Acuse de recibida<\/span>\n      <\/div>\n      <div class=\"paqd__body\">\n        <p>\n          EPGC env\u00eda un acuse de recibido a la parte interesada, dejando\n          constancia de que la queja ha sido registrada y de que pasar\u00e1 a\n          evaluaci\u00f3n.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 3 -->\n    <div class=\"paqd__step\">\n      <div class=\"paqd__tag\">\n        <span class=\"paqd__tag-num\">3<\/span>\n        <span class=\"paqd__tag-name\">Validaci\u00f3n<\/span>\n      <\/div>\n      <div class=\"paqd__body\">\n        <p>\n          EPGC asigna un equipo t\u00e9cnico que eval\u00faa a detalle si la queja procede,\n          con base en la informaci\u00f3n proporcionada por la parte interesada.\n        <\/p>\n        <div class=\"paqd__branch\">\n          <div class=\"paqd__case paqd__case--ok\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"\n              stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n              <circle cx=\"12\" cy=\"12\" r=\"9\" \/>\n              <path d=\"M8 12l2.5 2.5L16 9\" \/>\n            <\/svg>\n            <div>\n              <span class=\"paqd__case-title\">Si procede<\/span>\n              <p>Se contin\u00faa con el an\u00e1lisis para determinar las acciones correctivas a seguir.<\/p>\n            <\/div>\n          <\/div>\n          <div class=\"paqd__case paqd__case--no\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"\n              stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n              <circle cx=\"12\" cy=\"12\" r=\"9\" \/>\n              <path d=\"M9 9l6 6M15 9l-6 6\" \/>\n            <\/svg>\n            <div>\n              <span class=\"paqd__case-title\">Si no procede<\/span>\n              <p>Se notifica al cliente explicando con detalle la raz\u00f3n, ofreci\u00e9ndole la posibilidad de volver a emitirla con nueva informaci\u00f3n.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- 4 -->\n    <div class=\"paqd__step\">\n      <div class=\"paqd__tag\">\n        <span class=\"paqd__tag-num\">4<\/span>\n        <span class=\"paqd__tag-name\">Acciones y seguimiento<\/span>\n      <\/div>\n      <div class=\"paqd__body\">\n        <p>\n          El equipo t\u00e9cnico lleva a cabo las acciones correspondientes para dar\n          soluci\u00f3n a la queja presentada y analizada, manteniendo informada a la\n          persona interesada durante todo el proceso.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 5 -->\n    <div class=\"paqd__step\">\n      <div class=\"paqd__tag\">\n        <span class=\"paqd__tag-num\">5<\/span>\n        <span class=\"paqd__tag-name\">Cierre<\/span>\n      <\/div>\n      <div class=\"paqd__body\">\n        <p>\n          Se notifica a la parte interesada el resultado de las acciones\n          correctivas que dieron soluci\u00f3n a la queja, dejando documentado el\n          cierre de la misma.\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"paqd__form-prompt\">\n    <p>Por favor, llene el formulario a continuaci\u00f3n.<\/p>\n    <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"\n      stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n      <path d=\"M12 5v14\" \/>\n      <path d=\"M6 13l6 6 6-6\" \/>\n    <\/svg>\n  <\/div>\n\n  <script>\n    (function () {\n      var el = document.currentScript.closest('.paqd');\n      if (!el) return;\n      if (!('IntersectionObserver' in window)) {\n        el.classList.add('is-visible');\n        return;\n      }\n      var io = new IntersectionObserver(\n        function (entries) {\n          entries.forEach(function (entry) {\n            if (entry.isIntersecting) {\n              entry.target.classList.add('is-visible');\n              io.unobserve(entry.target);\n            }\n          });\n        },\n        { threshold: 0.12 }\n      );\n      io.observe(el);\n    })();\n  <\/script>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nuestro proceso Proceso de Atenci\u00f3n de Quejas Cada queja recibida sigue un procedimiento claro y documentado, desde su recepci\u00f3n hasta el cierre. As\u00ed damos seguimiento puntual a cada caso y mantenemos informada a la persona interesada en todo momento. 1 Recepci\u00f3n EPGC recibe la queja por correo electr\u00f3nico, tel\u00e9fono, en persona o mediante el registro [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1170","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quejas - EPGC | Especialistas en Geotecnia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/epgc.com.mx\/en\/quejas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quejas - EPGC | Especialistas en Geotecnia\" \/>\n<meta property=\"og:description\" content=\"Nuestro proceso Proceso de Atenci\u00f3n de Quejas Cada queja recibida sigue un procedimiento claro y documentado, desde su recepci\u00f3n hasta el cierre. 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